This privacy policy explains how Bloom Haven processes personal data when you use the website, make an enquiry, arrange a consultation, or place a floral order. It also explains the main purposes for processing, the types of disclosures that may occur, and the choices available to you.
We use personal data to respond to enquiries, prepare quotations, arrange consultations, confirm bookings, manage deposits and order details, coordinate delivery or studio pickup, provide setup services, maintain records, improve website performance, and comply with legal obligations. We may also use information to communicate about changes to an order or to resolve service issues.
We may share personal data with service providers that help us operate the website, process communications, manage bookings, support payments, or deliver flowers and event arrangements. These parties may act on our instructions or as separate controllers, and we limit disclosure to what is reasonably necessary for the service involved.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also share information where disclosure is necessary to prevent fraud, protect rights, or address security concerns.
You may have rights to access your personal data, ask for correction of inaccurate information, request deletion in some cases, object to certain processing, or ask for restriction of processing. Where we rely on your consent, you may withdraw it for future processing based on consent.
To protect privacy and security, we may ask for information needed to verify your identity before acting on a request. If a request is complex or repetitive, we may need additional time, and if we cannot comply in full we will explain the reason where permitted.
We keep personal data for the period needed to handle enquiries, manage bookings, complete orders, maintain business records, and meet legal, accounting, or dispute-handling requirements. When data is no longer needed, we delete it or anonymise it where that is appropriate.
If we make material changes, we will update the policy text on this page and, where appropriate, take additional steps to draw attention to the change. The date of the latest revision should be checked before relying on the policy.
We may process contact details, event and order information, communication records, payment-related information, and technical data such as device and usage details. Where a customer provides preferences for bouquets, colour palettes, delivery, or setup, we process that information to manage the request and deliver the service.
We collect data when you submit an enquiry, arrange a consultation, request a quote, confirm a booking, or communicate with us by phone or through the contact form. We also receive limited technical information from your browser or device when you visit the website, and we may generate internal records from consultations, order handling, and fulfilment activity.
We may use session cookies to support page navigation and form handling, persistent cookies to remember basic preferences, and similar technologies that help us understand how the site is used. These tools are used for site operation, security, and performance monitoring, and they are not intended to identify you beyond what is needed for those purposes.
You can usually control cookies through your browser settings, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. If cookies are disabled, some site functions may not work as intended. Where a cookie choice tool is available, it should be used to manage preferences for non-essential cookies.
